We accept returns within 30 days of receiving your order. To qualify, items must be in new, unused condition with original packaging and tags. Exchanges are free, and for refunds, a flat fee of $8.00 will be deducted to cover return shipping.
Please contact us at info@melin.nz to initiate a return with the information below:
First Name
Email address used to place the order
Order Number
Product you are returning
Reason for return
Product exchange or refund
Refunds or exchanges will be issued once the returned items are received and processed. Refunds will be issued only to the original method of payment. Please note that used items are not eligible for return.
Please see our Warranty page here for defective or faulty items.